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John Sholicar
a week ago
I dealt with Ramon for a quote on fleet insurance for my taxi firm. He was brilliant and informative . he gave a very swift response to all questions . He was across all aspects and very Knowledgeable. I would highly recommend JB Brokers .
asif adam
4 months ago
I am writing to express my utmost gratitude for the exceptional customer service Nat and Kay at JB Brokers have provided throughout my be claim process. Your professionalism, politeness, and unwavering support have been truly commendable.From the very beginning, you have demonstrated a deep understanding of my situation and have gone above and beyond to ensure that my needs were met. Your prompt responses to my queries and concerns have been invaluable, providing me with the reassurance and confidence I needed during this challenging time.I must emphasize the level of professionalism you have consistently displayed. Your attention to detail, thoroughness, and expertise in handling my claim have been remarkable. It is evident that you possess a wealth of knowledge and experience in your field, which has undoubtedly contributed to the successful resolution of my case.Moreover, your unwavering support has been a source of comfort and encouragement throughout the entire process. Your genuine care and empathy have made me feel heard and understood, and I cannot thank you enough for that. Your dedication to ensuring a fair and just outcome for me has been truly remarkable.I firmly believe that your exceptional customer service deserves recognition. It is not often that one encounters individuals who are not only proficient in their work but also genuinely caring towards their clients. You have set a high standard for customer service, and I am grateful to have had the opportunity to work with such outstanding professionals.Once again, thank you, Nat, Kay, and Will, for your excellent service. I am truly appreciative of your efforts and the positive impact you have had on my accident claim. I will not hesitate to recommend your services to anyone in need of assistance in the future.
Nick Cannon
4 weeks ago
Used JBbrokers for the first time last year as they came recommended. I dealt with a guy called Adam and couldn’t fault him. For the countless changes to my quote, Adam was brilliant and nothing was a problem. Highly recommend this company and thank you Adam for helping me and sorting me out some insurance! Will be using again.
Lucy Haslam
a week ago
I wouldn’t recommend JB Brokers to anybody. Previously I had left a 5 star review due to one member of staff only, Lucy, this new review does not reflect on her however the business as a whole is shocking and the 5 star review no longer seems fitting at all not a true reflection. It all started directly with Patrick Lomas who then left the business, without leaving any notes, comments or documentation of the 2 policy’s we had taken out. JB Brokers didn’t even know who our insurer was…. It is not for the client to do the leg work, surely that’s what your fee is for? To assist and help.. I expect you to at least know what you’ve sold when there was no issues taking the money for the policies. The care seemed to stop there. This shocking experience lead to letters from the police regarding “no insurance” - this didn’t seem much of a concern to JB Brokers or Patrick. To then receive a call stating the policy would be cancelled from Vicky wasn’t great either, Vicky was unable to help with next steps and provided incorrect phone numbers for where to call to stop this happening which added extra stress along with the tight timescales. Unfortunately I didn’t catch the lady’s name who did finally help by using her initiative to pass us directly though to the correct person/department to resolve this matter of Urgency after repeated calls back. If it wasn’t for her our policy would have been cancelled. Vicky was more concerned about her sore throat it felt than the policy being cancelled which didn’t set a good tone. Considering you pay the broker to assist with the policy I’m at a loss as to why they are so unhelpful and clueless at times. They should have all of the details of our policy and be able to help where needed. JB Brokers is not somebody we will ever use again due to the constant issues. The policies will expire in the next few months and we will not be renewing due to the extremely poor experience we received continuously. The issue started with Patrick directly and I appreciate he is no longer part of the business however things should have been picked up on his exit as the client should not be effected by that in any way, unfortunately this was not the case.
Waky Younis
4 months ago
Highly recommend this company for taxi insurance. Brilliant unbeatable prices. Talked to a guy called Rob who has been excellent all the way out. Excellent communications and he goes out of his way to secure you a good deal. Will recommended to family and friends.

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